You are required to purchase the WheelBase/Outdoorsy insurance, which provides collision and liability coverage. We reserve the right to charge the security deposit for any damage to the rental unit in addition to charging the renter for an additional $2,500 deductible for the insurance policy.
We have up to 7 days from you returning the rental unit to document any damage to the rental unit and charge you for it. We hold the security deposit for 7 days from the rental return to give us time to do any needed documentation and submit any needed insurance claim. We reserve the right to submit any claim needed, charge the security deposit and charge any fee that is necessary based on the damage.
24-HOUR ROADSIDE ASSISTANCE
We will send you off with a WheelBase/Outdoorsy 24-hour roadside assistance package for up to $15 a day. Coverage includes unlimited: towing, flat tire assistance, emergency fluids delivery, battery boost, and a mobile mechanic.
RENTER RESPONSIBILITIES REGARDING MAINTENANCE OF THE VEHICLE
You are responsible for checking all fluid levels, including oil and coolant levels at each refueling. You are also responsible for checking air tire pressure, lug nuts, and wheels at each refueling. You are responsible for mechanical damages due to negligence in operation and/or maintenance.
If you are in an accident you are required to call Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) as soon as it is safe to do so. If the accident involves other drivers, please be sure to get the license and insurance information of everyone involved. You should also plan on calling the local authorities to report the accident. You will be required to fill out and submit the accident submission form you received upon booking the rental unit within 24 hours of the accident. One accident submission form is required for each rental unit involved in an accident. If the accident results in disruption of your trip, you are responsible for any lodging, transportation, or food costs while the vehicle is out of service. Accidents typically result in an insurance claim. The insurance policy you purchased as part of your rental will likely kick in; please recall that there is a deductible on comp and collision that Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) will bill to the renter in addition to the security deposit. If the renter is in an at-fault or partially at-fault accident with any of our rental units where the rental unit has to be taken to out of commission for any repairs we will charge the renter a $2,000 fee for this inconvenience and loss of rental time. The renter will be billed for any vehicle recovery costs. If the renter is in an accident with any of our rental units and does not submit a written report of the accident to our email email@example.com before the end of the rental period when the unit is due to be returned to us, we reserve the right to charge the renter up to a $2,500 fine.
If you experience a mechanical failure, please call the rental unit owner as soon as possible to report and discuss the issue. Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) will do their best to have the vehicle repaired in a timely manner by a repair facility close to the breakdown location, and should be able to get you back on the road relatively quickly, particularly when you have purchased the recommended 24-Hour Roadside Assistance package. For breakdowns that last 24 hours or longer, we agree to refund the daily rental rate for the amount of time the rental unit is out of service for your scheduled booking days only, if as a result of something in Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) control. You are responsible for any lodging, transportation, or food costs while the vehicle is out of service. Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC)’s liability is limited to refunding your rental fees as detailed above.
If the mechanical failure is due to no fault of yours (e.g. the timing belt breaks) Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) will be responsible for paying any costs associated with the repair and recovery of the vehicle. If, however, it is deemed that the mechanical failure is the result of negligence (e.g. you failed to check the oil levels) or inappropriate driving (e.g. you overheated the engine by trying to go over 75 miles an hour, you will be held responsible for covering the cost of the repair and recovery.
In the unlikely event that something happens, we’ll do everything we can to get you back on the road so you can keep enjoying your adventure.
MINOR SCRAPES, DINGS, AND DAMAGE
Things happen. If you are driving along and a rock dings the windshield, you are responsible for any costs associated with fixing the windshield. This is true of any small ding, scratch, or minor damage to the vehicle. You’ll do a walk around with the owner before checking out the vehicle, and another upon return of the vehicle. The cost to repair minor scrapes, dings and damages will be deducted from your security deposit.
Pets accepted if they are well behaved, they cannot be in the cabin of the vehicle. Pets are not allowed to be on the seats of the vehicle or trailer, they must remain on the floor, in the bed, or trunk. If you fail to declare a pet in advance, you will still be charged a pet fee which will be deducted from your security deposit or billed upon returning the rental unit.
Please do not smoke cigarettes, tobacco, marijuana, or anything else in the rental units, Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) reserves the right to charge up to a $2,500 fine to the renter for any units found to be smoked in.
PICK UP AND DROP OFF
- Check-in (pick up) and walk-through for Oregon Adventure Rentals (Adventure Equipment Holdings, LLC) at our location in Bend and the location of Southwest Adventure Rental in Sedona is from 12:00 pm – 1:00 pm.
- Bend and Sedona Checkout (drop off) is from 11:00 am – 12:00 pm.
- Check-in (pick up) and walk-through for Oregon Adventure Trucks location is from 12:00 pm – 1:00 pm. Checkout (drop off) is at 11:00 am – 12:00 pm.
- Check-in (pick up) and walk-through and checkout (drop off) for consigned owner’s rental units are determined by the rental unit owner.
- Please double-check the check-in (pick up) and walk-through and checkout (drop off) time for the unit you are renting in your reservation.
There is a $200 late return fee if the rental is returned after the specific checkout (drop off) time on your reservation. If the vehicle is returned later than 6:00 pm then there is a $400 late return fee. No rental units are allowed to be kept beyond the checkout (drop off) day of the reservation. Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) reserves the right to charge the renter for any impacted rental bookings and up to a $1,000 fine if this were to occur.
We will need a copy of a valid driver’s license for the renter/driver of the vehicle and a current copy of your insurance card. You must be at least 25 years old to rent one of our units and drive and/or tow it. If using your own tow vehicle you must provide a copy of its valid registration. License plates must be visible and have current registration on them. Tow vehicles must be outfitted with a 7 pin connector, 2” hitch receiver, and have a trailer brake controller. If you want to tow a unit not owned by Oregon Adventure Rentals (Adventure Equipment Holdings, LLC) with one of our rental units you will need to get permission from us before doing so. We do not allow our vehicles to be used for towing units not owned by Oregon Adventure Rentals, Southwest Adventure Rentals (Adventure Equipment Holdings, LLC) unless agreed upon before renting.
Before returning the rental unit please make sure to clean up after yourself. Please clean and put all items away where they belong, remove any food, remove any items from the fridge, remove all trash and take your personal belongings. We clean bedding, please leave it neatly on the bed. If the trailer or vehicle is not cleaned as specified before returning it to us we will charge you a $100 flip fee.